Refund Policy

This Refund Policy explains when refunds may be issued for purchases or fees paid to
My Next Step Digital LLC (“we,” “us,” or “our”). By purchasing our services, you agree to this policy.

1. Eligibility for Refunds

• Duplicate charges: If you were charged more than once for the same service.
• Accidental/unauthorized payment: If a payment was made by mistake or without authorization and is reported promptly.
• Technical failure on our side: If you paid for a service that we could not deliver due to an issue attributable to us.

2. Non-Refundable Items

• Completed services: Work already performed, including delivered strategy, designs, audits, or campaigns.
• Third-party costs: Fees paid to platforms (e.g., ad spend, hosting, tools, domains, or software) are non-refundable.
• Discovery, setup, or onboarding fees once work has started.

3. Timeframe for Requests

Refund requests must be submitted within 7 days of the original payment date unless required otherwise by applicable law.

4. How to Request a Refund

Send an email to [email protected] with:

• Your full name and company name
• Invoice number and payment date
• Service purchased
• Reason for the refund request

We will review your request and reply within 5–10 business days. Approved refunds are issued to the original payment method.

5. Chargebacks

Please contact us first to resolve any issue. Filing a chargeback without contacting us may delay resolution. We reserve the right to dispute unfounded chargebacks with documentation of delivery.

6. Cancellations & Subscriptions

If a service includes recurring billing, you may cancel future renewals at any time with written notice before the next billing cycle.
Fees already paid are generally non-refundable once the billing period has started.

7. Modifications

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

Last updated: October 20, 2025
For questions about this policy, please contact us at
[email protected].